SAP CRM Functional Online Training| SAP CRM Functional online training course details| Online SAP CRM Training| Online SAP CRM Training Classes|
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SAP CRM Functional Online Training:-

SAP CRM Functional Online Training SAP CRM Functional Online Training| SAP CRM Functional online training course details| Online SAP CRM Training| Online SAP CRM Training Classes|

SAP CRM Functional Online Training| SAP CRM Functional online training course details| Online SAP CRM Training| Online SAP CRM Training Classes|

SAP Customer Relationship Management (SAP CRM) as part of the SAP Business Suite offers everything that companies require to drive a profitable customer relationship management. The SAP CRM solution supports marketing, sales, and services processes through a variaty of interaction channels and provides flexible and timely analyses as the basis for business decisions. The SAP CRM curriculum is structured along these outlined key areas.

The overview course SAP CRM Functional Online Training (Overview of the SAP CRM solution) is preceding the functional and channel oriented SAP CRM courses and conveys the knowledge which is required for the following courses. Furthermore the foundation course CR100 (CRM Customizing Fundamentals) provides general basic and customizing settings of the CRM Enterprise System (such as Business Partner, Products, general transaction customizing, overview on Middleware) which are of relevance for all further courses

SAP CRM Functional Online Training Audience :

  • Consultants and project team members who are implementing the SAP Customer Relationship Management (SAP CRM) solution
  • All interest parties who want to have an overview of the SAP CRM solution.

Who should take SAP CRM Functional Online  training?

MM Consultant,
SAP Project manager,
Strategic Purchaser,
Operational purchaser,
Buyer,
Purchasing Assistant Employee,
Goods Recipient,
Purchasing Davison Manager,
Procurement manager,
End user,
Super User,
Director Purchasing,
VP Purchasing, etc

images 2 SAP CRM Functional Online Training| SAP CRM Functional online training course details| Online SAP CRM Training| Online SAP CRM Training Classes|

Download  Course Content

SAP CRM Functional Training Course Curriculum:

The CRM training is provided by a very experienced and knowledgeable faculty who has several years in a variety of industries. To maintain the best possible instructor-to-student ratio we limit our class size to a max of 4 students. The lectures are based on real-life scenarios which are derived from the instructor’s job experience. SAP SRM is in demand and this will only increase with time as companies realize the benefits of this module.

Introduction to:
o Fundamentals and architecture of SAP CRM
o SAP CRM Marketing
o SAP CRM Sales
o SAP CRM Service
o Implementation & operation of SAP CRM

CRM Base Customization: CR 100

CRM basic data:
o Account Management
o Organizational model
o Product master
o Customizing settings for each object
o CRM business transactions
Overview of generic functions in business transactions§
Activity management§
Customizing for these objects§
o Process control and determination
Partner determination§
Actions§
Overview of pricing in CRM§
o CRM billing
Basics concepts of CRM middleware§
Introduction to the CRM WebClient User Interface§

CRM Marketing :  CR 600

• Overview of marketing management in SAP CRM
o Marketing Plans and campaign management
Working with marketing projects§
Preparation and Execution of campaigns§
o Segmenting business partners
Marketing attributes§
Graphical Modeler§
Creating profiles and target groups§
o Personalized mail forms
Creating personalized e-mails§
o Marketing Product Proposals
o Lead Management and Surveys
o Campaign automation
o External List Management
o Special Functions and Features in campaign management
o Couponing

CRM Sales:  CR 300

• Opportunity management and Pipeline Performance Management
• Copying control
• Quotation management
• Order management
• Special functions in quotation and order management
• Pricing in SAP CRM Sales
• Contract management
• Rebate processing
• Activity management in SAP CRM Sales
• Visit planning
• Territory management

CRM Service :  CR 700

• Maintenance of technical objects
o Installed base management
o Individual objects
• Service contract processing
o Service agreements
o Service contracts
o Service plans
• Service order processing
o Resource planning
o Service confirmation
o Service billing
o ERP Integration
• Complaints and returns processing
o Complaints and returns
o In-house repair processing
• IT Service