SAP ISU CCS Online Training
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SAP ISU CCS Online Training

SAP ISU CCS Online Training Overview:-

The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company.  In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS.  Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.

e.g. A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U.  These are called Industry Specific solutions.  SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company.  The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services.  Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).

SAP ISU CCS Online Training Curriculum:-

AP ISU Master Data Over viewRegional Structures

  1. Purpose of regional structure
  2. Postal Regional structure
  3. Political Regional structure
  4. Company Regional structure
  5. Dependencies of Regional structures


Schedule Master Record

i.Parameter Record


iii.Meter reading unit

iv.Creation of the above

Business Master Data

i.Business Partner

ii.Contract account


iv.Creation of Business master data

○     Technical Master data

i.Connection Object



iv.Creation of Technical master data

Device Installation

i.Technical Installation of the Device

ii.Billing related installation of the Device

iii.Full installation of the Device

Move-in & Move-out

  1. Move-in Introduction                                                                 
  2. Move-in Business scenario
  3. Move-in Processing
  4. Changes to contract data during Move-in
  5. Allocation of Contract to installation

CIC Configuration

●     CIC Terminology

●     CIC Profile: Framework and Compnents

●     CIC Customizing: Create Framework

●     CIC Visible Compnents

●     CIC Customizing: Assign Visible compnents to slots

●     CIC Hidden Components

●     CIC Customizing: Assign Hidden components to slots

●     CIC Customizing: Assign Framework and Component profiles in the CIC profile

●     CIC Customizing: Assign CIC Profile to an organizational level in organization management

●     Organizational Plan

●     CIC Organizational Structure

●     Allocate the CIC Profile in the Organizational Plan

●     Assigning a CIC Profile to a user id

●     Starting the CIC.

Navigation and Application Area

●     IS-U Navigator Structure

●     Customizing Navigation Area

●     Data Environment for the Navigation Area

●     Customizing Navigation Area: Context Menu

●     Data and Documents in the Navigation Area

●     CIC Application Area

●     Customizing Application Area

●     Defining HTML Calls

●     HTML Configuration

●     Customer Overview

●     Customer Contact

Front Office Process

●     Definition

●     Example

●     Data flow of front office processes

●     Data Export and Data Import

●     Action Box Call: Data flow

●     Data flow clipboard

●     Data flow Context Menu

Disconnection/ Reconnection

●     Business Scenario

●     Process of Disconnection and Reconnection

●     Disconnection Triggers

●     Disconnection Document and Reference  object

●     Disconnection Document Component

●     Confirm Disconnection Order

●     Contract Specific Disconnection

●     Create Disconnection Document: Example

●     Customizing Processing Variant

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